Terms of Service

These terms form a binding agreement between you (or the organisation you represent) and Axion Track. By creating an account or using the platform, you accept them. If you do not accept them, do not use the service.

If you are accepting on behalf of a company, you confirm you have authority to bind that company, and "you" refers to it.

Where your written order, quote, or a separate signed agreement conflicts with these terms, that document takes precedence for the services it covers.

Axion Track provides fleet telemetry, tracking hardware, and a software platform for monitoring vehicles and assets. The service includes a web dashboard, mobile applications, alerting, reporting, and — where your plan includes it — API access.

We improve the platform continuously. Features may be added, changed, or deprecated. We will give reasonable notice before a change that materially reduces functionality you are paying for, and will not reduce functionality during a committed billing period without offering a proportionate alternative or a refund.

We aim for high availability and publish our current target on our security page. Planned maintenance is scheduled outside peak hours where possible and announced in advance.

Where hardware is included in your plan, it is supplied for installation in vehicles you operate. Title to the hardware passes to you on payment in full.

Installation is your responsibility unless we have agreed otherwise in writing. We provide guidance and support, but we are not liable for damage caused by incorrect installation, incorrect wiring, or installation by an unqualified third party.

• Hardware must be installed in a manner consistent with the manufacturer specification we provide
• Devices must not be resold, re-branded, or used to track individuals or vehicles not owned or operated by you
• Devices must not be tampered with in a way that defeats tamper detection or disables safety functions
• We may suspend a device that is being used to surveil a person unlawfully, or that creates a network risk to other customers

Hardware carries a warranty against manufacturing defects for the period stated on your quote. Warranty does not cover physical damage, water ingress beyond the device rating, or damage caused by incorrect power supply or wiring.

You are responsible for activity under your account and for keeping credentials confidential. Tell us promptly if you believe an account has been compromised.

You are responsible for managing access to your own fleet data. Granting a user account access to your dashboard means that user can see your fleet — assign permissions deliberately, and remove accounts belonging to people who have left.

Subscriptions are billed monthly per vehicle, unless your quote specifies an annual term. You are billed for the number of vehicles active at the start of each billing period.

• Adding a vehicle mid-period is charged pro-rata from the date it is activated
• Removing a vehicle takes effect from the next billing period; we do not issue partial refunds for the remainder of a paid month
• Prices exclude any applicable taxes or duties, which are shown separately on your invoice
• Invoices are payable within 14 days of issue

If an invoice is not settled by the due date, we may restrict platform access after written notice and a reasonable opportunity to pay. We do not remotely disable hardware in the event of non-payment.

Plan changes take effect at the next billing period unless otherwise agreed. Moving to a higher plan immediately gives you access to the additional features straight away.

You agree not to use the service to:

• Violate any applicable law, or the privacy or labour rights of any person
• Track an individual without a lawful basis, such as consent or a genuine safety requirement
• Record audio or video of employees or members of the public in a way that breaches local law
• Attempt to gain unauthorised access to the platform, another customer’s data, or our infrastructure
• Interfere with, overload, or probe the service for vulnerabilities without written authorisation
• Resell, sublicense, or provide the service to third parties except through an enterprise agreement that permits it

Fleet tracking involves processing personal information — particularly driver locations and, where cameras are fitted, video of identifiable people. You are the controller of that data. You are responsible for having a lawful basis to process it, for informing drivers and other affected people, and for complying with applicable data protection law.

The platform, software, designs, documentation, and trademarks are owned by Axion Track or our licensors. We grant you a limited, non-exclusive, non-transferable right to use the service for your own business purposes for as long as your subscription is active.

Your fleet data, reports, and exports remain entirely yours. We claim no ownership of it and do not use it to train models or build products for third parties.

Feedback you send us may be used freely and without obligation, but we will never treat your confidential information as public feedback without asking first.

The service is provided on an "as is" and "as available" basis. We warrant that the service will perform materially as described in your quote and documentation, but we do not warrant that it will be uninterrupted or error-free.

The service is a monitoring and information tool. It assists your operational decisions but does not make them. Decisions about dispatch, safety, or emergency response remain your responsibility, and you should maintain independent procedures for vehicle safety.

To the maximum extent permitted by law, neither party is liable for indirect or consequential loss, loss of profit, loss of revenue, loss of anticipated savings, loss of data beyond the service’s normal backup and restore capability, or damage to goodwill.

Our total aggregate liability arising out of or relating to the service is limited to the total amount you paid us for the service in the 12 months preceding the event giving rise to the claim.

Nothing in these terms excludes or limits liability for death or personal injury caused by negligence, fraud, or any other liability that cannot lawfully be excluded. Some jurisdictions do not allow certain exclusions, in which case the exclusion applies only as far as that jurisdiction permits.

You may cancel at any time. Cancellation takes effect at the end of the current paid period unless you request an earlier end, in which case we will refund the unused portion.

We may suspend or terminate your access if you materially breach these terms and do not remedy the breach within 30 days of written notice, if payment remains outstanding after notice, or if continued operation would present a security risk to other customers.

Where we terminate for cause, we will export your data on request beforehand where practicable. On termination, your fleet data remains available for export for 30 days, after which it is deleted in line with our retention policy.

We may update these terms as the service develops. The date at the top reflects the current version. Where a change materially affects your rights, we will notify you by email or in the dashboard at least 30 days before it takes effect.

If you do not accept a change, you may cancel before it takes effect and we will refund the unused portion of your subscription.

These terms are governed by the laws of Pakistan, and the courts of Pakistan have exclusive jurisdiction, subject to any mandatory consumer protections that apply where you are located.

Questions about these terms, including a request for a signed copy or clarification of a clause, can be sent to info@axiontrack.com or raised through the support channel in your dashboard.